6 years experience in IT support. Roles include application support in communications and financial services. My personal interests are simple programming in web and hardware devices.

Experience

Support Engineer - Pusher (pusher.com) May 2021 - November 2023

• Respond to customer queries regarding Pusher's real-time WebSocket messaging and phone notification products.
• Advising customers on implementing Pusher's SDKs in their software applications in a wide variety of programming languges (Javascript, Swift, PHP, Python) on several application frameworks (Node Express, iOS SwiftUI, Laravel, Flask).
• Ticket management in Zendesk, internal task management with Jira, out of hours alerting with OpsGenie, and internal documentation with Confluence.

2nd level Technical Support Engineer - Dealogic (London and Hong Kong offices) May 2015 – April 2018 (2 years 11 months)

• Provide support to global investment banking client base.
• Respond, monitor and resolve .NET application failures and defects in deal transaction and market data analysis products.
• Take ownership over incidents and events, recording information in a LANDESK ticketing system in accordance with ITIL principles.